Delivery & Returns
Free Local Delivery
Do you always deliver free of charge?
With our own van we offer free delivery to all the postcodes listed below, if you live further afield we have a £50 minimum order and are delivered via a courier (extra cost may apply – please ask first).
We do ask for a common sense approach to ordering so that we don’t have to send out lots of very small orders, our minimum order value for local delivery is just £25.00.
Where do you deliver to?
Local free delivery includes the following postcodes, every week using our own vans:
All CV postcodes
B26, B37, B40, B46 – 50, B80 and B90 – B98
We also dip into GL55-GL56, OX15-OX17 and WR7, WR11 and WR12 (please contact us first to check)
The above includes: Coventry, Rugby, Stratford upon Avon, Leamington Spa, Warwick, Kenilworth, Southam, Wellesbourne, Shipston on Stour, Evesham, Bidford on Avon, Alcester, Redditch, Solihull, Coleshill and all other surrounding areas.
All other areas have a £50 min order via courier (no discounts available).
Returns & Refunds
If you receive a product or order you are not happy with for any reason, please let us know within 2 days of the order being delivered and we will arrange to either swap or replace the item(s).
All returned items must be unopened and in the original packaging, undamaged or marked, all frozen goods must still be frozen and in a freezer box.
Please note we do not offer refunds on pet food. We do offer exchanges.